We are committed to maintaining the trust and confidence of all visitors to our website. At Ausmech Offroad and Mechanical and Fulcrum Suspensions Ipswich, we are committed to maintaining the trust and confidence of all visitors to our website. In particular, we want you to know that Ausmech and Fulcrum Ipswich is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure. We take your privacy seriously and take measures to provide all visitors and users of the Ausmech website with a safe and secure environment.
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Welcome to the Ausmech Offroad and Mechanical / Fulcrum Suspensions Ipswich website ("Website").
This Website is operated by Spanner in the Works Pty Ltd as trustee for Ballinger Family Trust No. 1 (ABN 32 255 920 117) trading as Ausmech Offroad and Mechanical and Fulcrum Suspensions Ipswich ("Ausmech", "Fulcrum", "we", "our", or "us").
By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, please discontinue use of this Website.
Business Name: Ausmech Offroad and Mechanical
Legal Entity: Spanner in the Works Pty Ltd as trustee for Ballinger Family Trust No. 1
ABN: 32 255 920 117
Contact Details:
Ausmech Phone: 07 3288 6115
Fulcrum Ipswich Phone: 07 3288 6852
Ausmech Email: admin@ausmech.net.au
Fulcrum Ipswich Email: ipswich@fulcrumsuspensions.com.au
Address: Unit 1, 104 Briggs Road, Raceview, 4305, QUEENSLAND, AUSTRALIA
Information contained on this Website is provided for general information purposes only.
Whilst we endeavour to ensure information is accurate and up to date, we do not warrant or guarantee the accuracy, completeness, reliability, suitability, or availability of any information, products, services, pricing, specifications, or content published on this Website.
We reserve the right to amend Website content at any time without notice.
Any booking request submitted through our Website is considered a request only and does not constitute a confirmed booking.
Bookings are not confirmed until acknowledged and accepted by Ausmech or Fulcrum via phone, email, SMS, or other written communication.
We reserve the right to refuse, reschedule, or cancel booking requests where necessary.
All quotations and estimates provided by Ausmech and Fulcrum are based on information available at the time of preparation.
Quotes:
Estimates are indicative only and are not fixed-price commitments.
Additional work identified during inspection, diagnosis, or repair may incur additional charges.
Ausmech and Fulcrum reserves the right to cancel, postpone, or reschedule any booking where it is reasonable to do so or where circumstances beyond our control prevent us from completing the work as scheduled.
Examples may include, but are not limited to:
To the maximum extent permitted by law, Ausmech and Fulcrum will not be liable for any indirect, consequential, or incidental loss arising from the cancellation, postponement, or rescheduling of a booking.
Unless otherwise agreed by Ausmech and Fulcrum in writing:
Where a customer cancels a booking with less than 24 hours' notice, fails to attend a scheduled booking, or fails to deliver the vehicle for a confirmed appointment, Ausmech and Fulcrum reserves the right to:
Any applicable fees will reflect the costs incurred by Ausmech and Fulcrum, including reserved workshop time, technician allocation, administration costs, and any other reasonable expenses associated with the booking.
Where parts, accessories, or products have been specifically ordered, manufactured, fabricated, painted, modified, or otherwise customised for a customer, cancellation may not be possible.
If Ausmech and Fulcrum is unable to cancel or return the order to its supplier, the customer remains liable for the full purchase price of those goods.
Where a supplier accepts cancellation but charges restocking fees, return freight, cancellation fees, or other charges, those costs may be passed on to the customer.
Ausmech and Fulcrum may require 25% deposits for:
Deposits may be non-refundable where:
Deposit requirements will be advised before work commences. In the case of a cancellation, any retained deposit may at the sole discretion of Ausmech and Fulcrum be applied to future bookings.
Any advertised, promotional, loyalty, senior, defence, fleet, trade, or other discounted pricing is only available where payment is made in full using approved payment methods at the time of invoicing.
Discounts are not available where payment is made using third-party finance providers, payment plans, buy now pay later services, or similar arrangements, including but not limited to Afterpay, Zip Pay, Humm, Klarna, or any equivalent service.
Ausmech and Fulcrum reserves the right to withdraw or refuse any discount where a payment plan or finance option is selected.
By approving a quote, estimate, booking, or repair, the customer authorises Ausmech and Fulcrum to:
Where additional work is identified, Ausmech and Fulcrum will make reasonable attempts to obtain customer approval before proceeding.
Where urgent safety-related repairs are required and the customer cannot be contacted, Ausmech reserves the right to make the vehicle safe or suspend work until authorisation is received.
Diagnostic labour is chargeable regardless of whether repairs proceed.
Diagnostic fees cover technician time, testing procedures, specialist equipment usage, and reporting.
Where faults are intermittent or complex, additional diagnostic time may be required.
No guarantee can be provided that a fault will be identified within a specific timeframe.
Ausmech and Fulcrum may, at its discretion, install customer-supplied parts.
Where customer-supplied parts are used:
Ausmech and Fulcrum reserves the right to refuse installation of customer-supplied parts.
Warranty coverage is subject to Australian Consumer Law.
Parts supplied by Ausmech and Fulcrum are generally covered by the manufacturer's warranty.
Warranty claims:
Warranty does not cover:
Labour warranty applies only to workmanship performed by Ausmech or Fulcrum.
Customers are expected to collect vehicles promptly upon notification that work has been completed.
Storage fees may apply where vehicles remain on-site more than 48 hours after notification unless alternative arrangements have been agreed.
Storage charges may be applied at the current workshop storage rate ($10 per day).
Where a vehicle remains uncollected and the customer cannot be contacted despite reasonable attempts, Ausmech and Fulcrum reserves the right to take action in accordance with applicable Queensland legislation relating to abandoned vehicles and unpaid repair accounts.
Any costs associated with storage, recovery, disposal, or sale of the vehicle may be recovered from sale proceeds where permitted by law.
Payment is due upon collection unless otherwise agreed in writing.
Ausmech and Fulcrum reserves the right to:
Customers authorise Ausmech and Fulcrum employees to operate vehicles as necessary for:
Whilst all reasonable care is taken, customers acknowledge that mechanical testing and road use inherently involve risk.
Products displayed on this Website may vary from actual products supplied.
Specifications, pricing, availability, colours, designs, and product features may change without notice.
Images are for illustrative purposes only.
Ausmech and Fulcrum may supply products manufactured by third-party suppliers.
Manufacturer warranties, specifications, and limitations remain subject to the terms provided by those manufacturers.
Ausmech and Fulcrum are not responsible for supplier delays, discontinued products, or manufacturer defects beyond applicable warranty obligations.
All content appearing on this Website, including but not limited to:
remains the property of Ausmech Offroad and Mechanical and Fulcrum Suspensions Ipswich unless otherwise stated.
No content may be reproduced, copied, distributed, or used without written permission.
This Website may contain links to external websites.
Ausmech and Fulcrum are not responsible for the content, security, privacy practices, or accuracy of information contained on third-party websites.
Accessing third-party websites is at the user's own risk.
To the maximum extent permitted by law, Ausmech and Fulcrum shall not be liable for:
Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.
Ausmech and Fulcrum does not guarantee uninterrupted access to this Website.
We reserve the right to suspend, modify, update, or discontinue any part of the Website without notice.
These Terms and Conditions are governed by the laws of Queensland, Australia.
Any disputes arising from these Terms and Conditions or use of this Website shall be subject to the exclusive jurisdiction of the courts of Queensland.
Ausmech and Fulcrum reserves the right to amend these Terms and Conditions at any time.
Updated Terms will be published on this Website and take effect immediately upon publication.
SUMMARY
1. This promotion is conducted, and the prize is administered by Ballinger Family Trust No. 1 trading as Ausmech Offroad and Mechanical and Fulcrum Suspensions Ipswich ABN: 32 255 920 117, Unit 1, 104 Briggs Road, Raceview, Queensland 4305 Australia (“Promoter”).
2. This promotion is a game of chance. It is no extra charge to enter, only the cost of the booking and each eligible entry has an equal chance of winning.
3. All entry instructions and prize information published by the Promoter form part of these Terms and Conditions. Entry to the promotion constitutes acceptance of these Terms and Conditions.
PARTICIPATION
1. Entries open from x date and close on the x date (“Promotion Period”).
2. To enter the promotion, an entrant must have booked their vehicle in for paid maintenance, repairs, servicing or upgrades conducted by the Promotor and elected to enter the prize draw by providing their name and phone number or email address during the Promotion Period while availability lasts.
3. “Bookings” excludes any works and/or inspections that are free of charge. Eg. Free suspension inspections as well as any purchases for parts only.
4. Entry to the promotion is not limited per person. Each booking during the promotional period is one entry.
5. The Promoter may, in its absolute discretion, declare an entry to be invalid if that entry has not been submitted in accordance with these Terms and Conditions or where the entrant has engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the promotion.
WINNER
1. An entrant is eligible to win the prize if they are 16 years old and over and a resident of Australia.
2. There will be three (3) winners. The winners will be randomly drawn x date with 3rd prize being drawn first, and then 2nd prize and finally 1st prize drawn last.
3. The winners will be notified via email or telephone within five (5) working days of the draw and published on the Ausmech website as well as the businesses respective social media pages.
4. All reasonable attempts will be made to contact the winners and deliver the prizes. However, if the prize is not claimed by 31st of March 2024, it will be redrawn, and the winner of an unclaimed prize will be
notified via email.
PRIZE
1. Each winner will win one (1) of three (3) prizes consisting of:
3rd prize-
2nd prize-
1st prize-
2. The prizes will be available for collection by the winners from the businesses trading address; Unit 1, 104 Briggs Road, Raceview Queensland 4305 Australia within 14 days from notification of the winner claiming the prize.
3. The prize cannot be exchanged or transferred and is not redeemable for cash.
4. If the prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize to the equal value and/or specification.
GENERAL
1. The Promoter collects personal information about entrants to enable them to participate in this Promotion. The Promoter may disclose the entrants' personal information to third parties including its service providers to assist in conducting this Promotion and awarding the prize. If the entrant does not
provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion. The Promoter's privacy policy located on the Ausmech website contains information about how the Promoter handles personal information, including how entrants can access and correct their information or make a privacy complaint.
2. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
3. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law to modify, suspend, terminate or cancel the promotion, as appropriate.
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